Shipping, delivery and refunds policy

1. Processing Times
All items are handmade to order. The current turnaround time is 2–3 weeks before dispatch. Please note: up-to-date turnaround times are always displayed at the top of the page so you know exactly when to expect your handmade order.

2. Shipping Method
Orders are shipped using Royal Mail 48-Hour Tracked.
Please note: This is Royal Mail’s delivery aim, not a guaranteed timeframe. 

3. Delays in Delivery
Once an order has been dispatched within the timeframe provided, we are not responsible for delays caused by Royal Mail.
Refunds or replacements will not be offered for items that arrive later than the 48-hour target.

4. Lost Parcels
If your parcel does not arrive, please contact us.
A replacement or refund will only be issued once Royal Mail confirms the parcel is officially lost. If Royal Mail marks a parcel as delivered to a designated ‘safe place’, we cannot take responsibility for any loss or theft that occurs after delivery.

5. Damaged or Faulty Items
If an item arrives damaged or faulty, you must contact us immediately at toddlerapproves@gmail.com and provide the following information:

• A description of the issue

• Clear photographs

• Your order number
  

After review, we will offer a replacement or refund where appropriate.

6. Incorrect Items Received
If we have made an error (wrong item, colour or quantity), please contact us within 48hrs of delivery so we can correct it.

7. Returns
Due to the made-to-order and personalised nature of our items, we do not accept returns or offer refunds for:

• Change of mind

• Incorrect choice

• Misunderstanding of processing/shipping times
  Returns are only accepted if the item is faulty or incorrect due to our mistake.

8. Return Postage
If a return is approved because of our error, return postage will be covered by us.
If a return is approved for any other reason, the customer is responsible for postage costs.